Effective Date: 30-09-2025

Welcome to Emportia (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website https://emportia.com and any purchases made through our platform. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our website.

1. Use of Website

You must be at least 18 years old or accessing under the supervision of a parent/guardian.
You agree to use the site only for lawful purposes and not for fraudulent or unauthorized activities.
We reserve the right to refuse service, terminate accounts, or cancel orders if these Terms are violated.

2. Account Registration

To make purchases, you may need to create an account.
You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
You agree to provide accurate and complete information during registration and keep it updated.

3. Products & Pricing

All product descriptions, images, and prices are subject to change without notice.
We strive to display accurate information, but errors (including pricing mistakes) may occur.
In case of errors, we reserve the right to cancel or modify an order after notifying you.
Prices are listed in [PKR/USD – update as per your store setup] and include/exclude applicable taxes and shipping (as displayed at checkout).

4. Orders & Payments

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
Payments must be made through approved payment methods (e.g., credit/debit card, cash on delivery, bank transfer).
For online payments, transactions are processed by secure third-party gateways. We do not store card details.
Orders will only be confirmed once payment is received (except for cash on delivery).

5. Shipping & Delivery

Delivery times are estimates and may vary due to courier delays, location, or other factors.
Shipping charges, if any, will be displayed at checkout.
We are not responsible for delays caused by third-party couriers.

6. Returns & Refunds

You may request a return or exchange within [X days, e.g., 7 days] of delivery, subject to product condition.
Items must be unused, unworn, and in original packaging.
Certain products (e.g., cosmetics, intimate apparel, clearance items) may not be eligible for return.
Refunds will be issued to the original payment method or as store credit, depending on your preference and our policies.
For full details, please see our Return & Refund Policy page.

7. Intellectual Property

All website content, including logos, designs, images, product descriptions, and text, is owned by Emportia and protected under copyright and trademark laws.
You may not copy, reproduce, or use our content without prior written consent.

8. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability for any claim related to our products or services will not exceed the amount you paid for the specific product/order.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms of use.

10. Termination

We may suspend or terminate your account and restrict access to our website if you violate these Terms or engage in harmful activities.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us:

Emportia
Email: emportiashop@gmail.com
Phone: +92-315-446-2904

Website: https://emportia.com