Last Updated: 30 Sept 2025

At Emportia (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have when you visit our website, create an account, or shop with us.

1. Information We Collect

a) Personal Information You Provide

We collect personal details you voluntarily provide when placing an order, registering an account, or contacting us, including:

Full name, email address, phone number
Billing and shipping addresses
Payment details (processed securely through trusted third-party providers)
Account login information (if you create an account)
Communication history (messages, feedback, support requests, survey responses)

b) Automatically Collected Data

When you use our website, we automatically collect certain technical and usage information such as:

Device details (IP address, browser type, operating system, device identifiers)
Website usage data (pages visited, time stamps, referral links, exit pages)
Cookies and tracking data for personalization, analytics, and performance

2. How We Use Your Information

We use your data for the following purposes:

To process and deliver orders, manage payments, and send confirmations or invoices
To provide customer support and respond to inquiries
To analyze and improve our website, services, and shopping experience
To send promotional offers, discounts, and newsletters (only if you opt in — you may unsubscribe anytime)
To comply with legal obligations or resolve disputes

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties to provide our services, including:

Payment gateways (e.g., PayPal, Stripe) to process transactions securely
Courier and shipping partners to deliver your orders
Analytics providers (e.g., Google Analytics) to track and improve website performance
Marketing platforms (only if you consent to receive newsletters or promotions)
Legal authorities if required by law, regulation, or court order

All partners comply with confidentiality agreements and follow industry-standard data protection practices.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep you signed in and remember your preferences
Track browsing activity for analytics and performance improvements
Personalize your shopping experience and show relevant offers

You can disable cookies in your browser settings, but some features of our website may not work properly.

5. Data Security

We adopt industry-standard encryption and security measures to protect your information. However, no system is 100% secure, and we cannot guarantee complete protection against unauthorized access.

6. Your Rights & Choices

Depending on your location, you may have the right to:

Access, update, or correct your personal information
Request deletion of your data (subject to legal or transactional obligations)
Withdraw marketing consent or unsubscribe at any time
Request data portability or restrict processing

To exercise these rights, contact us using the details below. We aim to respond within 7 business days.

7. Children’s Privacy

Our services are not intended for children under 16 years of age (or the minimum age as per local law). We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us to remove it.

8. Data Retention

We retain personal information only as long as necessary to:

Complete transactions and deliveries
Comply with legal and financial obligations
Improve and secure our services

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant updates will be posted on this page with a revised date. Please review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, reach out to us:

📧 Email: info@emportia.com
📞 Pakistan: +92-315-446-2904
📞 USA: +1-510-894-7732
🌐 Website: www.emportia.com